Frequently Asked Questions
Everything you need to know about our handcrafted coffee and chocolates.
How do you ensure the freshness of your coffee?
We roast our coffee beans in small batches at our Piqua, Ohio facility and ship them within days of roasting to ensure you receive the freshest flavor profile possible.
Do you offer shipping during warm weather months?
Yes, we use insulated packaging and cold packs during summer months to prevent our chocolates from melting. We also recommend selecting expedited shipping for destinations with high temperatures.
Are there gluten-free or vegan options available?
Many of our chocolates are naturally gluten-free, and we offer a selection of dark chocolates that are dairy-free. Please check the specific ingredient labels on each product page for detailed allergen information.
Can I customize a gift box or chocolate assortment?
Absolutely! You can build a custom box online by selecting your favorite truffles, creams, and clusters, or choose from our curated gift sets for any occasion.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our customer service team within 48 hours for a replacement or refund.
How should I store my chocolates for the best quality?
Chocolates are best kept in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause 'bloom' or condensation, which affects the texture and appearance of the chocolate.