Returns & Exchanges
At Winans Coffee & Chocolate, we stand behind the quality of our handcrafted treats and premium roasts. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.
Contact Support
Reach out to our customer care team within 7 days of receiving your order to report any issues with your coffee or chocolates.
Provide Documentation
Please include your order number and clear photos of the damaged product or packaging to help us process your request quickly.
Review Process
Our quality assurance team will review your submission and determine the best resolution, which may include a full refund or a fresh replacement.
Resolution
Once approved, refunds will be credited back to your original payment method, or a new shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing